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The CRU operates on a cost-recovery model. An annual platform maintenance fee applies to help us recover overhead costs for maintaining the REDCap platform, such as system administration, backups, and supplementary license fees.

To provide cost-effective, high-quality support, and flexibility for different needs, the CRU offers service plans. Visit the CRU Website for a breakdown of the service plans available. All tiers will include a level of advanced support and discounts will be available for researchers with multiple projects.

Request a new project

To initiate a new project within REDCap with the CRU, please follow the following simple steps:

  1. Complete our intake survey to request a new REDCap project for research work. You will be asked to provide information about your study to help us best serve your needs.

  2. Fill in the required information and submit the request to CRU.

  3. Our team will review your request and either reach out to set up an intake meeting and/or create your project.

CRU’s REDCap Terms and Conditions

The following individual terms must be accepted prior to creating a REDCap project with the CRU. These terms are outlined in the intake survey.

  • It is the researcher’s sole responsibility to ensure that all required certifications and authorizations are in place for your study, and that you are in compliance with all applicable federal and provincial laws and University policies before submitting your project to the Clinical Research Unit.

  • An annual maintenance fee (selected from the website) will apply to your project on an annual basis. This fee helps to offset overhead and system maintenance costs for the REDCap platform.

  • REDCap is only to be used for non-commercial purposes.

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Requestors need to accept the CRU’s REDCap Usage and Fee Policy outlined in the intake survey

Contact us

If you have any issues with your new REDCap project, please contact our support desk at cru@ucalgary.ca