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The CRU operates on a cost-recovery model. An annual platform maintenance fee applies to help us recover overhead costs for maintaining the REDCap platform, such as system administration, backups, and supplementary license fees. To provide cost-effective, high-quality support, and flexibility for different needs, the CRU offers service plans. Visit the CRU Website for a breakdown of the service plans available. All tiers will include a level of advanced support and discounts will be available for researchers with multiple projects. |
Request a new project
To initiate a new project within REDCap with the CRU’s team supportCRU, then please follow the following simple steps:Link
Complete our intake survey to request
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a new REDCap
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Please follow the following steps: Click to the given above link, fill the form, and send this to us.
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Contact us:
If you find any issue with your REDCap project, you can reach for technical support through e-mail the support desk at cru@ucalgary.ca
Follow should be taken into consideration: CRU REDCap Usage and Fee Policy:
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Effective 1 January 2018 a new annual project administrative fee of $250 per project per year will be implemented to cover costs associated with data backup, system administration, system monitoring, system maintenance, system recovery during weekly IT patching, technical support as a result of unplanned outages, management of planned outages and other Clinical Research Unit (CRU) staff support activities that support the management of REDCap. This fee does not include any technical support for investigators that require assistance with their database.
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Each REDCap user can create an unlimited number of test projects (Project Purpose set to "Practice/Just for Fun"). These records must not contain real data or be used for any research purpose. These test projects will expire after 60 days. There will be no fee for these projects.
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project for research work. You will be asked to provide information about your study to help us best serve your needs.
Fill in the required information and submit the request to CRU.
Our team will review your request and either reach out to set up an intake meeting and/or create your project.
CRU’s REDCap Terms and Conditions
The following individual terms must be accepted prior to creating a REDCap project with the CRU. These terms are outlined in the intake survey.
It is the researcher’s sole responsibility to ensure that all required certifications and authorizations are in place for your study, and that you are in compliance with all applicable federal and provincial laws and University policies before submitting your project to the Clinical Research Unit.
An annual maintenance fee (selected from the website) will apply to your project on an annual basis. This fee helps to offset overhead and system maintenance costs for the REDCap platform.
REDCap is only to be used for non-commercial purposes.
1.6 “Non-Commercial Research Purposes” means for internal research, internal operations and internal educational purposes only, which research, operational or educational uses are to be conducted by Licensee in a manner consistent with its tax-exempt status and may include research funded by commercial (for profit) organizations, but shall not include use of the Software as the basis for providing a contract or other services to any entity.”
For security purposes, REDCap user accounts automatically expire after 6 months of inactivity. Logging in sporadically will ensure accounts stay active.
To begin active data collection, you must request to move the project from Development to Production status. The user must thoroughly test their project before moving to production.
A CRU REDCap Administrator will delete all the test data when moving a project into Production. The
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CRU will not be able to recover any real data that was not collected in a Production environment.
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Before starting the development of a project the project administrator must provide the start date and estimated end date. Additional information that will be requested includes ethics numbers and fin codes. Ethics numbers are not required to move to production. The CRU will only use the fin code to create an invoice and GLJE for the recurring $250 project fee. The CRU will not use the fin code for any REDCap-related services until we have approval from the project owner. If you do not have a research account, you can contact the CRU about different payment methods.
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Basic REDCap support services for database development rendered by the CRU will be charged at the rate of $125/hour for UofC faculty. Basic REDCap support includes any work that uses the existing features of REDCap for building a database excluding the use of the API, or Text Messaging. Projects that require custom work should contact the CRU to discuss costs. Custom work includes any task that requires external connections through the API and the technical development solutions that cannot be resolved through the existing features available in the tool. A minimum charge of 1/2 hour per incident applies. For these services, billing will be done once the work has been completed. Billable tasks include any REDCap task that requires intervention by CRU staff.
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The annual services charge will be billed quarterly in April, July, October, and January. All projects longer than 60 days in duration will incur this fee even if they are less than 12 months in duration. If the REDCap database is no longer required for the project, it is the responsibility of the project owner to contact the CRU to disable projects and avoid service fees.
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The CRU can archive completed projects for a $250 data management fee per project per year. This fee will be implemented starting 1 Jan 2019.
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If you need additional REDCap support services beyond what is included in the annual maintenance fee, please contact the CRU to request additional support.
Our team is happy to help. Additional support (i.e., beyond the advanced support included in the annual maintenance fee) is available at your request for additional fees.
Examples include: consultation on how to use existing REDCap features/configuration, writing branching logic, production data recovery, etc.
Please acknowledge the CRU in publications based on data collected in REDCap (e.g., in the “Acknowledgments”, and “Methods” sections).
Example text: "Study data were collected and managed using REDCap electronic data capture tools hosted at the University of Calgary Clinical Research Unit
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. REDCap (Research Electronic Data Capture) is a secure, web-based application designed to support data capture for research studies
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Requestors need to accept the CRU’s REDCap Usage and Fee Policy outlined in the intake survey
Contact us
If you have any issues with your new REDCap project, please contact our support desk at cru@ucalgary.ca