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Link to the following questions:

  1. Is there a CARAT demo version?

  2. Can CARAT be run in anything other than Internet Explorer's web browser?

  3. What web browser should Approach Online users use?

  4. What is there to do if the CARAT PDF icon is not showing in the patient summary page?

  5. Can I browse Approach Online in multiple tabs?

  6. What can you do if the demographic box is empty when you open the CARAT diagram?

  7. What can you do if the incorrect physician appears on the CARAT report?

Questions:

Is there a CARAT demo version?

Answer: 

  1. We don’t provide anything for external users 
  2. For AHS staff there is our APPROACH Online DEMO version but you will require details of how to access it as well as a username and password. 


Can CARAT be run in anything other than Internet Explorer's web browser?

Answer: The only browser that APPROACH Online currently supports is Internet Explorer


What web browser should Approach Online users use?

Answer: The only browser that APPROACH currently supports is Internet Explorer


What is there to do if the CARAT PDF icon is not showing in the patient summary page?

Answer: In the patient event Open CARAT and edit the comment (like add a space or a period) then select the Save CARAT or Save CARAT & Complete case menu option. Give it a few seconds then, return to the patient summary page and see id the CARAT PDF icon is there. If this doesn’t work then, raise a request using Approach Online Service Desk (help.approach.org) or send an email to support@approach.org.  If you have already submitted a ticket, but have not received a response after a few business days, please feel free to call the support line 780-407-7504. (Note - please have your ticket number available (ASD-####) as the service desk administrator will ask for it).

Can I browse Approach Online in multiple tabs?

Answer: No because there would be issues with concurrency

What can you do if the demographic box is empty when you open the CARAT diagram?


Answer: To fix this issue, 2.0 directory should be deleted. The steps to delete the directory are:

1. Use Windows Explorer to navigate to "C:\Users\[logged on username]\AppData\Local\Apps\" as in the following snap

2. Delete the directory 2.0.

But the directory 2.0 may not be visible because of the view settings. The directory can be made visible changing Folder Options setting as in the following snap:


 What can you do if an incorrect physician appears on the CARAT report?
Answer: 
  1. Ensure that the correct physician is selected under "Personnel" in the patient file.  If the physician is incorrect in the patient file save your changes first, prior to proceeding.  If the physician is correct proceed to the next step.
  2. Launch the CARAT.
  3. Click on "Save" and select the "Save CARAT & Complete Case" option.
  4. Check your report again and you will see that the correct physician now appears.


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