Contact Us
Support Portal (Preferred)
The fastest way to get support is through our online Support Portal.
Submit a ticket directly to our REDCap support desk.
Track the status of your request in real time.
Ensures your request is routed to the right team.
Email Contact
If you cannot access the portal, you can email us directly:
Please include your project title, REDCap username, and a brief description of your issue when emailing, so our team can assist you more quickly.
Intake Form
For the following items, please use the REDCap Intake Form: Submit an Intake Form. If you have questions about the Intake Form, check out this guide.
New REDCap user account — request a user account (the account owner will receive a set-password / activation email once created).
New REDCap project — create a new project (select “REDCap support” when appropriate).
60-day practice project (trial) — request a temporary practice project (non-renewable 60-day trial).
REDCap eConsent support — request CHI assistance or resources for implementing eConsent.
External Modules — request activation or testing of external modules (select “REDCap External Modules”).
Note: External Modules can often be tested with a one-month free trial.
Validated external modules may incur setup fees (see Service Pricing).
Custom Add-Ons — request custom add-on development or enablement for your project.
DataXplor / Data tools — request access, trials, or subscriptions to DataViz / DataLytics / DataXplor tools.
DataXplor trials are sometimes provided for a limited period (see the form details).
MyCap activation — request activation of CHI’s MyCap for your project. (MyCap activation and follow-up are processed via the intake form.)
Custom development (non-REDCap) — request custom research platform or non-REDCap development work.
Methods and analytics support — request methods, statistics, or analytics assistance.
Other / Miscellaneous requests — if your need isn’t listed, choose “Other” and provide details.