Why do emails from the Service Desk come from @researchcalgary.atlassian.net instead of @ucalgary.ca?

The Service Desk uses Jira Service Management to manage support requests and send ticket notifications.

Because the system is hosted by Atlassian, email notifications are sent from the domain @researchcalgary.atlassian.net instead of @ucalgary.ca.

These emails are legitimate and are automatically generated when there is activity on your Service Desk ticket (such as confirmations, updates, or comments). You can safely reply to them, and your reply will be added to your ticket.