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CHI Support Portal

Welcome to the Centre for Health Informatics online Support Portal

Announcements

Important Update for API users

If you use REDCap's API in custom applications or scripts, ensure you update the API URL to https://redcap.ucalgary.ca/api

Portals

  • Centre for Health Informatics Service Desk

    The CHI service desk business hours are 8:30 am to 4 pm, Monday through Friday. Routine requests will be addressed within two to three business days. Urgent requests will be prioritized by our team and will be addressed as soon as possible, ideally within one business day. Thank you for reaching out to the CHI.

  • W21C Service Desk

    The W21C service desk business hours are 8:30 am to 4 pm, Monday through Friday. Routine requests will be addressed within two to three business days. Urgent requests will be prioritized by our team and will be addressed as soon as possible, ideally within one business day. Thank you for reaching out to the W21C.

  • CHI Continuous Improvement Initiatives

    Welcome! You can raise a request for CHI Continuous Improvement Initiatives using the options provided.

  • Kaplan Lab Project

    Welcome! You can raise a request for Kaplan Lab Project using the options provided.

Suggested forms

  • REDCap Account creation/reactivation in Centre for Health Informatics Service Desk

    REDCap account creation/reactivation

  • Technical support in Centre for Health Informatics Service Desk

    Technical issue or question related to a CHI-supported technical system

  • REDCap support in Centre for Health Informatics Service Desk

    Standard support services for REDCap projects

  • New Projects & Accounts REDCap in Centre for Health Informatics Service Desk

    Interested in REDCap, custom platform, or methods and analytics projects? Please complete the intake survey via the link below so we can best serve your needs:

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