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General questions can be sent to the REDCap Team at Help-REDCap@bmi.cchmc.org

There are well placed help articles and videos within the REDCap Program.

REDCap.Videos: https://redcap.research.cchmc.org/index.php?action=training

REDCap FAQ Section: https://redcap.research.cchmc.org/index.php?action=help

REDCap Videos External Link: https://redcap.vanderbilt.edu/consortium/videos.php

If your study needs support beyond questions answered or training.  Additional support can be requested, please submit a request at

the CCTST.

Go to the CCTST: https://cctst.uc.edu

Select REDCap from the top Menu

Select Request Services

The Request Services Wizard will allow you to request the type of support you need through the CCTST. Your request will be sent to the appropriate person.

The appropriate person will review the request and contact you with further For any general questions, you can contact us at cru@ucalgary.ca

CRU’s Electronic Data Capture Services

We support two project types:

  • Self-service projects are hosted on the CRU’s REDCap platform and built independently by the study team.

  • CRU supported projects are built and maintained by the CRU’s database development team.

Regardless of whether a project is self-served or CRU supported, both have access to support from the CRU. Visit the CRU Website for a breakdown of the service plans available.

For questions, consultations, training meetings, tech support, or any additional support, contact our support desk at cru@ucalgary.ca. Your request will be sent to the appropriate person who will contact you with further information.

REDCap Training Resources

Video Tutorials

The developers of the REDCap, Vanderbilt University, have REDCap Training Videos available.

There are also video tutorials available on REDCap’s Training Resources Page (no login necessary, scroll down to find the tutorials).

Another source of REDCap training videos is available from the University of Colorado:https://youtube.com/playlist?list=PLrnf34ZtZ9FohXnuD6KmwVb1xgbGDu3rY

Practice Project

Visit our Support Request Form to request a free 60-Day trial of a REDCap practice project. This will allow temporary access to CRU’s REDCap platform for exploring functions and features.

Training Meetings and Consultations

Training meetings and consultations are available with us at the CRU. These meetings are currently being held virtually. We explore your specific project needs and offer walkthroughs, input on project design, perspectives on privacy security and data analysis, tips and tricks, and any advice or answers you have about REDCap and our services.

Contact our support desk at cru@ucalgary.ca for more information.