CHI Support Portal
REDCap Domain Update

Please note that the domain for REDCap is changing.

Going forward, please use the following URL for UCalgary-hosted validated REDCap data projects: https://redcap.ucalgary.ca.

  1. CHI Support Portal
  2. Centre for Health Informatics Service Desk

Centre for Health Informatics Service Desk

The CHI service desk business hours are 8:30 am to 4 pm, Monday through Friday. Routine requests will be addressed within two to three business days. Urgent requests will be prioritized by our team and will be addressed as soon as possible, ideally within one business day. Thank you for reaching out to the CHI.

  • Frequently Used Requests

    REDCap Cloud support, Methods and Analytics, Clinical/Custom project support, Billing Support, Technical support

  • Support Requests

    REDCap support, REDCap Issuing of API tokens, REDCap Project permission changes, REDCap Password reset, REDCap Account creation/reactivation, REDCap Cloud support, Billing Support, General HR Support, Technical support

  • New Projects & Accounts

    New Projects & Accounts
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