Centre for Health Informatics Service Desk

{"xsrfToken":"5aec1f9dbd2ccae484f65cf8e10edba3df008863_lout","branding":{"id":"7","key":"crusd","name":"Centre for Health Informatics Service Desk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#14294a","headerLinkHoverBGColor":"#14294a","headerBadgeColor":"#14294a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Centre for Health Informatics online Support Portal","sharedPortalName":"CHI Support Portal","userInitialAnnouncementHeader":"Important Update: REDCap Domain Change","userInitialAnnouncementMessageWiki":"<p>1. New Domain: The REDCap site is now accessed through <a href=\"https://redcap.ucalgary.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://redcap.ucalgary.ca</a> Please update any bookmarks or saved links accordingly.<br> 2. Custom Public Survey URLs: If you are using Custom Public Survey URLs, you will need to regenerate them as the previous shortened URLs cannot be updated.<br> 3. API Users: If you use REDCap's API in custom applications or scripts, ensure you update the API URL to <a href=\"https://redcap.ucalgary.ca/api\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://redcap.ucalgary.ca/api</a><br> Please note that the previous domain (redcap.cru.ucalgary.ca) will remain functional until August 2025 to facilitate the transition. We encourage all users to migrate to the new domain as soon as possible to ensure seamless support for your data collection needs. For inquiries or concerns, please reach out to us at cru@ucalgary.ca</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Centre for Health Informatics online Support Portal","sharedPortalName":"CHI Support Portal","announcementHeader":"Important Update: REDCap Domain Change","announcementMessage":"1. New Domain: The REDCap site is now accessed through https://redcap.ucalgary.ca Please update any bookmarks or saved links accordingly.\n2. Custom Public Survey URLs: If you are using Custom Public Survey URLs, you will need to regenerate them as the previous shortened URLs cannot be updated.\n3. API Users: If you use REDCap's API in custom applications or scripts, ensure you update the API URL to https://redcap.ucalgary.ca/api\nPlease note that the previous domain (redcap.cru.ucalgary.ca) will remain functional until August 2025 to facilitate the transition. We encourage all users to migrate to the new domain as soon as possible to ensure seamless support for your data collection needs. For inquiries or concerns, please reach out to us at cru@ucalgary.ca","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d6001c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ccb8aed1-cd3b-400f-b2fe-3ef5933cf0ff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MTI1ODMzYi1jYTc1LTQ1MTgtYTJlNS0wMjEyYTZmNjY0N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjYjhhZWQxLWNkM2ItNDAwZi1iMmZlLTNlZjU5MzNjZjBmZiI6WyJyZWFkIl19LCJleHAiOjE3NDUwMDQ2NjAsIm5iZiI6MTc0NTAwNDA2MH0.kyc5_CbZLwQ7mJCMqzEjHJGDs_F-ieWTpb08gfhufwo&client=8125833b-ca75-4518-a2e5-0212a6f6647b&height=300&mode=fit","bannerMediaApiFileId":"ccb8aed1-cd3b-400f-b2fe-3ef5933cf0ff","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"crusd","projectId":10072,"serviceDeskId":7,"name":"Centre for Health Informatics Service Desk","description":"<p>The CHI service desk business hours are 8:30 am to 4 pm, Monday through Friday. Routine requests will be addressed within two to three business days. Urgent requests will be prioritized by our team and will be addressed as soon as possible, ideally within one business day. Thank you for reaching out to the CHI.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"99","name":"Billing Support","descriptionHtml":"","callToAction":"Billing Support","introHtml":"<p>Get assistance for account-related issues or payment submissions</p>","icon":10484,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[26],"key":""},{"id":"102","name":"Clinical/Custom project support","descriptionHtml":"","callToAction":"Clinical/Custom project support","introHtml":"<p>Clinical Trials - Technical support or Intake meeting</p>","icon":10467,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[26,27],"key":""},{"id":"117","name":"Collaborations and Letters of Support","descriptionHtml":"","callToAction":"Collaborations and Letters of Support","introHtml":"<p>Request for research support and collaboration opportunities with the Centre of Health Informatics</p>","icon":10499,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[26,27],"key":""},{"id":"150","name":"Data Access Facilitation","descriptionHtml":"","callToAction":"Data Access Facilitation","introHtml":"<p>Request assistance in determining data elements required for study</p>","icon":10468,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[23,26],"key":""},{"id":"151","name":"Data Science/Analytics Support","descriptionHtml":"","callToAction":"Data Science/Analytics Support","introHtml":"<p>Request for Data Analytics Services and Support</p>","icon":10477,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[23,26,27],"key":""},{"id":"79","name":"General HR Support","descriptionHtml":"<p>Get assistance for general IT problems and questions.</p>","callToAction":"General HR Support","introHtml":"<p>HR or employment-related inquiries</p>","icon":10493,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[26],"key":""},{"id":"113","name":"New Projects & Accounts REDCap","descriptionHtml":"<p>Link to the intake survey: <a href=\"https://redcap.cru.ucalgary.ca/surveys/?s=7L49EPE94D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Intake Survey</a></p>","callToAction":"New Projects & Accounts REDCap","introHtml":"<p>Interested in REDCap, custom platform, or methods and analytics projects? Please complete the intake survey via the link below so we can best serve your needs:</p>","icon":10499,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[34,27,23],"key":""},{"id":"108","name":"REDCap Account creation/reactivation","descriptionHtml":"<p>Standard support services for REDCap projects</p>","callToAction":"REDCap Account creation/reactivation","introHtml":"<p>REDCap account creation/reactivation</p>","icon":10531,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[26,34,23],"key":""},{"id":"107","name":"REDCap Cloud support","descriptionHtml":"","callToAction":"REDCap Cloud support","introHtml":"<p>REDCap Cloud technical support or questions</p>","icon":10468,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[26,34],"key":""},{"id":"89","name":"REDCap Intake Meeting Request","descriptionHtml":"<p>REDCap Requests</p>","callToAction":"REDCap Intake Meeting Request","introHtml":"<p>REDCap new Projects and/or Intake meeting request</p>","icon":10530,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[26,34,27],"key":""},{"id":"111","name":"REDCap Issuing of API tokens","descriptionHtml":"<p>Standard support services for REDCap projects</p>","callToAction":"REDCap Issuing of API tokens","introHtml":"<p>API token request for a REDCap project</p>","icon":10506,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[26,34,23],"key":""},{"id":"109","name":"REDCap Password reset","descriptionHtml":"<p>Standard support services for REDCap projects</p>","callToAction":"REDCap Password reset","introHtml":"<p>Forgotten REDCap password</p>","icon":10527,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[26,34,23],"key":""},{"id":"110","name":"REDCap Project permission changes","descriptionHtml":"<p>Standard support services for REDCap projects</p>","callToAction":"REDCap Project permission changes","introHtml":"<p>Permission changes on a REDCap project</p>","icon":10534,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[26,34],"key":""},{"id":"112","name":"REDCap support","descriptionHtml":"","callToAction":"REDCap support","introHtml":"<p>Standard support services for REDCap projects</p>","icon":10510,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[26,34,23],"key":""},{"id":"76","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Technical issue or question related to a CHI-supported technical system</p>","icon":10526,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[23,26],"key":""},{"id":"83","name":"Unassigned Request","descriptionHtml":"","callToAction":"Unassigned Request","introHtml":"<p>Initial unassigned (E-mail) requests get captured here</p>","icon":10466,"iconUrl":"https://researchcalgary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Frequently Used Requests"},{"id":26,"name":"Support Requests"},{"id":27,"name":"New Projects & Accounts"},{"id":34,"name":"REDCap Requests"}],"orderMapping":{"26":[151,150,117,112,111,110,109,108,107,99,79,76,102,89],"27":[113,89,102,117,151],"34":[112,110,109,111,113,108,107,89],"23":[76,151,150,113,108,111,109,112],"21":[89,76,79]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c1e4a264-61e8-3a80-90ba-effdaafbdd9d","appLinkName":"System Confluence","appLinkUrl":"https://researchcalgary.atlassian.net/wiki","spaceKey":"CRUSD","spaceName":"Clinical Research Unit Service Desk","spaceUrl":"https://researchcalgary.atlassian.net/wiki/spaces/CRUSD","isServer":false},"labels":[],"projectKey":"CHISD","serviceDeskId":7,"kbLinkDomainURLs":["https://researchcalgary.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CHISD","userLanguageHeader":"REDCap Domain Update","userLanguageMessageWiki":"<p>Please note that the domain for REDCap is changing.</p>\n<p>Going forward, please use the following URL for UCalgary-hosted validated REDCap data projects: <a href=\"https://redcap.ucalgary.ca\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://redcap.ucalgary.ca</a>.</p>","defaultLanguageHeader":"REDCap Domain Update","defaultLanguageMessage":"Please note that the domain for REDCap is changing. \n\nGoing forward, please use the following URL for UCalgary-hosted validated REDCap data projects: https://redcap.ucalgary.ca.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MTI1ODMzYi1jYTc1LTQ1MTgtYTJlNS0wMjEyYTZmNjY0N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDUwMDUyNjAsIm5iZiI6MTc0NTAwNDA2MH0.G9ObIgg5SH0qemwQRCWR6bXynUzqol2dUZuj4KWQvrU","targetCollection":"upload-project-10072","endpointUrl":"https://api.media.atlassian.com","clientId":"8125833b-ca75-4518-a2e5-0212a6f6647b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"CHI Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://researchcalgary.atlassian.net/wiki","kbLinkDomainURLs":["https://researchcalgary.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=researchcalgary","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5aec1f9dbd2ccae484f65cf8e10edba3df008863_lout","baseUrl":"https://researchcalgary.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://researchcalgary.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"531485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8125833b-ca75-4518-a2e5-0212a6f6647b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"be20654d7e7a4e568769c0877d99fcb8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}