App Troubleshooting
- Theresa Baker (Unlicensed)
- Madison Lethebe
Owned by Theresa Baker (Unlicensed)
- What happens if the app hangs during this process? Consider using the Emergency Data Dump. Email cru@ucalgary.ca for help, as well. If you detect a bug in this process, do the following:
- Logout.
- Login with your normal PIN, only add a ‘00’ to the end. This will make it an 8-digit PIN.
- This throws the app into Testing Mode. There is a button to submit a diagnostic report at the bottom of each screen.
- Reproduce your bug in Send Data if you can.
- Press the button at the bottom of the screen.
- Send a Bug Report via the main menu of the app or by emailing redcapapp@vanderbilt.edu. We need a normal-language story of what occurred around the bug in order to make the diagnostic reports make sense.
- What happens if the app totally crashes during this process? You’ve probably run out of memory to some degree. The app only has a certain amount of memory from the operating systems. Try an Emergency Data Dump, which uses less memory.
- Sometimes, the data dictionary/metadata on the project changes. If a change throws data quality into jeopardy (by changing, say, a field label or a radio button text option), then the app throws an error. It will not upload the data until the data dictionary/metadata on the server is compatible.
- That is, one must change back the metadata on the server first. Then sync the project. Then change forward the metadata. Then refresh the project’s configuration and data.
- The app will list which fields need attention. This is probably the most difficult process to organize on the human-end in the app.